Shipping Policy

Shipping Policy pic

Shipping Policy 

Effective as of 10/15/2023

I- Website Orders Shipping

At 1 Stop Connect, we are committed to providing our customers with a seamless and convenient shopping experience. 

We offer a variety of shipping options to meet your needs, including free standard shipping on applicable orders. 

Standard shipping typically takes 3-5 business days to arrive. If you need your order sooner, expedited shipping options are available for an additional fee. 

Expedited shipping typically takes 1 business day for overnight shipping, 2-3 business days otherwise.  

All orders are processed and shipped from our physical location at 11250 Roger Bacon Drive, Reston VA 20190, USA within 2 business days of received paid order, 

except for when explicitly stated shipped from a different location for select third party products and software.

II- Over-the-Phone, Text or eMail Orders 

To place an over-the-phone order, please text us at 5714855000 during our regular business hours, which are Monday through Friday from 11:00 AM to 7:00 PM EST. Our customer service team will be happy to help you place your order and answer any questions you may have.

Please note that all over-the-phone orders are subject to the same shipping policy as online orders and require shipping and billing address to be the same based on the payment method. 

III- International Orders Shipping

We are pleased to offer international shipping to over 200 countries worldwide. International shipping rates are calculated based on the weight and destination of the package. International shipping typically takes 5-10 business days to arrive, but may take longer depending on the destination. Please note that we are not responsible for any customs duties or taxes that may be incurred on international shipments.

IV- Shipping Insurance

We offer shipping insurance on all domestic and international orders. Shipping insurance protects your order in case it is lost, stolen, or damaged during transit. To purchase shipping insurance, simply select the “Add Shipping Insurance” option at checkout or mention it to our customer service representative when placing your over-the-phone order.

V- Shipping Restrictions

Due to logistical limitations, we are unable to ship to PO Boxes or APO/FPO addresses. Additionally, there may be certain countries where we cannot ship due to international shipping restrictions. If you have any questions about shipping restrictions, please contact us for more information.

VI- Shipping Delays

While we make every effort to ensure timely deliveries, we cannot guarantee specific delivery dates as shipping delays may occur due to factors beyond our control. In case of any shipping delays caused by the carrier, we recommend contacting the carrier directly for assistance.

VII- Lost or Damaged Packages

If your package is lost, stolen, or damaged during transit, please contact us immediately so we can investigate the issue and resolve it as quickly as possible. We will work closely with the carrier and our insurance partner to ensure a satisfactory outcome.

VIII- Global Carrier Shipping Policies

It is important to note that global carrier shipping policies may vary. Some carriers may have restrictions on the types of products that can be shipped, or may require additional documentation for international shipments. We encourage you to review the shipping policy of the carrier you are using before placing your order.

IX- Third-Party Marketplace Clause

If you are purchasing an item from 1 Stop Connect through a third-party marketplace, such as Amazon or eBay, please note that the shipping policy of the marketplace may apply. In this case, we recommend reviewing the shipping policy of the marketplace before placing your order.

However, if you have any questions or concerns about the shipping of your order, please do not hesitate to contact us directly. We are always happy to assist our customers in any way that we can.

X- Parcel Forwarding Clause

1 Stop Connect does not offer parcel forwarding services. If you need to forward a package to another address, you will need to contact a parcel forwarding service directly.

Please note that we are not responsible for any packages that are forwarded through a third-party service. If you have any questions or concerns about parcel forwarding, please contact the service directly.

XI- Insurance Claim Clauses

Perils insured: This clause lists the types of events that are covered by the shipping insurance policy. For example, the policy may cover loss or damage caused by fire, theft, shipwreck, and collision.

Valuation: This clause specifies how the value of the insured goods will be determined in the event of a claim. The value may be based on the original purchase price, the replacement cost, or the fair market value.

Excess: This is the amount that the policyholder must pay out of pocket before the insurance company will begin to pay on a claim. The excess amount is typically a percentage of the insured value of the goods.

Notification of loss: The policyholder must notify the insurance company of any loss or damage as soon as possible after it occurs. The policy may specify a specific time frame for reporting claims.

Documentation required: The policyholder may be required to provide certain documentation to support their claim, such as a copy of the purchase invoice, a packing list, and photos of the damaged goods.

Subrogation: This clause gives the insurance company the right to pursue the party responsible for the loss or damage on behalf of the policyholder.

XI-1 DHL Claim Policy

To file a claim with DHL for a lost, damaged, missing content, or late delivery, please contact DHL customer service within 30 days of the shipping date. The claim can be filed online, by phone, or by email.The claim must include the following information:

    • The DHL tracking number for the shipment

    • The date the shipment was shipped

    • The shipping address and the recipient’s address

    • A description of the shipment

    • An estimate of the value of the shipment

    • The reason for the claim (e.g., lost, damaged, missing content, or late delivery)

DHL will investigate the claim and determine whether the shipper or recipient is eligible for reimbursement. If the claim is approved, the shipper or recipient will be reimbursed for the value of the shipment, up to the amount of insurance purchased (if applicable).

If the shipment is found after a claim has been filed, the shipper or recipient will be notified and given the option to have the shipment delivered or to receive a refund.

XI-2 USPS Claim Policy

To file a claim with the USPS for lost, stolen, or damaged mail, please file a PS Form 3800, Application for Reimbursement of Insured Mail or Reimbursement for Registered Mail, within 60 days of the mailing date. The form can be obtained at any Post Office or downloaded from the USPS website.

The claim must include the following documentation:

    • A copy of the mailing receipt or other proof of mailing

    • A copy of the insurance receipt (if applicable)

    • A detailed description of the lost, stolen, or damaged mail

    • An estimate of the value of the mail

The USPS will investigate the claim and determine whether the sender is eligible for reimbursement. If the claim is approved, the sender will be reimbursed for the value of the mail, up to the amount of insurance purchased (if applicable).

If the mail is found after a claim has been filed, the sender will be notified and given the option to have the mail delivered or to receive a refund.

XI-3 UPS Claim Policy

 To file a claim with UPS for a lost, stolen, or damaged package, please file a claim online or by calling UPS customer service within 60 days of the shipping date.

The claim must include the following information:

    • The UPS tracking number for the package

    • The date the package was shipped

    • The shipping address and the recipient’s address

    • A description of the package

    • An estimate of the value of the package

UPS will investigate the claim and determine whether the shipper is eligible for reimbursement. If the claim is approved, the shipper will be reimbursed for the value of the package, up to the amount of insurance purchased (if applicable).

If the package is found after a claim has been filed, the shipper will be notified and given the option to have the package delivered or to receive a refund.

Please note that all shipping claim policies are subject to change. Please visit the respective carrier’s website for the most up-to-date information.

XI-5 FedEx Clause for High-Value Goods

If you are shipping high-value goods, we recommend using FedEx not only for efficiency and reliability with FedEx, but because you may also be eligible for additional coverage through the FedEx Declared Value Advantage program.

This program allows you to declare a value up to $100,000 per domestic shipment and up to $25,000 to select international destinations on specialty items. To participate in this program, you must have a FedEx account and complete an application form.

If you do not participate in the Declared Value Advantage program, the maximum declared value for a FedEx shipment is $1,000. This means that FedEx will not be liable for more than $1,000 if your package is lost, stolen, or damaged during transit.

If you are shipping high-value goods with FedEx, it is important to declare the full value of your shipment. This will ensure that you are adequately compensated in the event of a claim. You should also consider purchasing shipping insurance, especially if you are shipping internationally.

XII- Non-Cancellation Clause

All orders are considered shipped once a shipping label has been created and item has been picked up by the carrier, and CANNOT BE CANCELLED, but will be subject to applicable return and refund policy.

 

Thank you for shopping with us! 

We look forward to your satsfaction and repeated business.